WRITTEN COMMUNICATION

WRITTEN COMMUNICATION

Communication is the process of transfer of information from a sender to a receiver who understands the message from the sender.

Written communication includes letters, circulars, memos, telegrams, reports, minutes, forms and questionnaires, manuals, etc. Everything that has to be written and transmitted in the written form falls in the area of written communication

IMPACT OF WRITTEN COMMUNICATION IN TODAY’S CORPORATE ENVIRONMENT

It is accurate and precise
It can be repeatedly referred
It is a permanent record
It is a legal document
It has a wide access

TYPES OF COMMUNICATION

*Communication with words:

Spoken words and written material are called verbal communication because they use language as the means for communication.

Most of the communication in our life is oral communication. This is because we learn to speak first and then to write. The disadvantage of oral communication is that it does not always save time. It is not possible for Prime Minister to speak to the people to Red Fort every day. It will cost a lot in terms of money, time and other important resources. People have to meet each other all the time to communicate orally.

Written communication provides records for future reference. This is a major advantage. A single message can be sent through mailing to many people. The disadvantages of written communication are that since paper is extremely used for written communication there could be problems of storage and maintenance of records.

*Communication without words:

Non-verbal communication generally takes place as a supportive form of communication to verbal communication. This is its advantage. This type of communication is used in support of verbal communication, but if the words of the speaker and his actions for the message do not match, it will be confusion for the listeners

Shaking our head to indicate refusal, nodding our head to show agreement, waving our hands to say good bye and even staring at someone to express anger or displeasure are all called body language.Non-verbal communication consists of tone and body language, which is made up of gestures, eye contact and facial expressions. Even the personality of a person can influence communication.

* Formal Communication:

Communications which are routed through what have been known as ‘official channels,’ for example, a written memorandum from a managing director to his / her departmental heads to call a meeting.

* Informal Communication:

Information is passed on by word of mouth among interested colleagues who have received it from various sources e.g. visits.